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Business Consulting and SLA

http://royston-consulting.com/using-data-room-software-to-synergize-your-business

A service-level arrangement (SLA), an important part in business consulting, is often used as a link between a company’s operations and customers. It provides the information that each party needs to achieve their goals.

SLAs protect the end-user and the service provider, by establishing standards and targets. They also establish consequences for not meeting these expectations. They allow the creation of key indicators that can assist a business in identifying areas that aren’t on track to achieve its strategic goals.

The SLA should define all the services that are included in a contract, with details on turnaround times and any exclusions. A list of metrics that will be used to measure the service provider’s performance should also be specified in the contract.

Metrics selected should reflect only factors within the service provider’s reasonable control, and be easy for them to collect. They should also have a reasonable starting point so that they may be refined over the course of time.

A key performance indicator, or KPI, is a metric that measures how well a business is performing in terms of its primary goals. It can help the business determine whether it is veering off course, which is a problem that is common with small businesses.

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