24/7 EMERGENCY SERVICE

FREE PICK UP AND DELIVERY SERVICE
WE BUY, SELL NEW & USED SURPLUS EQUIPMENT

24/7 EMERGENCY SERVICE

FREE PICK UP AND DELIVERY SERVICE
WE BUY, SELL NEW & USED SURPLUS EQUIPMENT

What is Service Level Management?

The ITIL Service Level Management Process aims to negotiate with customers determine, decide on, monitor, and report on service levels. It is integrated with other processes, including Capacity Management and Availability Management to ensure that the http://www.slm-info.org/2021/03/09/the-benefits-of-slm/ services are provided at a level that is acceptable in quality.

In the ideal scenario, the process of service-level management begins by determining when and which services are required. This should be done in conjunction with input from both the business and the IT team. This will help set realistic goals that are feasible and relevant to the business. Teams should also collaborate on determining how the targets are being measured and the impact that they have on customer experience.

After establishing these targets after which the SLM should begin by defining service level requirements and establishing agreements with the customers. This includes describing services (including what is included and what’s not, so that there is no room to misinterpret), defining escalation and responsibility procedures, and setting performance indicators. This should be documented in an SLA.

The SLM process should also include a strategy to monitor and report on the level of compliance with the service that will be periodically reviewed to determine if goals are being met or not. Automated alerting is crucial. SLM must be coordinated among teams so that everyone knows which services they are accountable for and ensures that they are meeting the agreed-upon levels of service.

Leave a Comment